MILVETS Systems Technology, Inc. Tier 3 Support Lead in Fort Sam Houston, Texas

Tier 3 Support Lead

  • Fort Sam Houston, TX

  • Full Time


  • Experienced




  • Task Lead Tier 3 Support


  • Full-Time


  • Commensurate with experience, scope of work and location


  • Fort Sam Houston, Texas


  • Program Manager


  • Considering local candidates with US Citizenship, to support this government contract.

  • Employer will not sponsor applicants for work visas for this position.

  • Position requires an active DoD Secret Clearance


  • Provide technical guidance for directing and monitoring information system operations to include designing, building, and implementing network systems. Additionally, they shall provide quality control review and the evaluation of new and existing software products.

  • Monitor complex technical control facility hardware and software. They shall be able to interface with other IT technical personnel, users, and vendor support service groups to ensure escalation to a point of problem resolution is reached during outages or periods of degraded system performance.

  • Direct compilation of records and reports concerning network operations and maintenance, troubleshoot network performance issues, analyze network traffic, and provide capacity planning solutions

  • Manage the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems in support of large-scale systems projects. They shall be required to perform vendor comparison and cost studies in the pursuit of these projects

  • Perform system-level design and configuration of products including determination of hardware, OS, and other platform specifications

  • Provide assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.

  • Have the ability to supervise all contract personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations. Contract lead’s resume shall reflect a minimum of 6 years’ supervisory experience.

  • Monitor and respond to hardware, software, and network problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Standard response procedures include identification of a problem, notification of appropriate personnel, complete troubleshooting or replacement procedures, and ensuring that notification of the appropriate personnel that the system(s) or equipment has returned to normal operations

  • Utilize software and hardware tools and identifies and diagnose complex problems and factors affecting network performance. Additionally, the contractor shall troubleshoot network system when necessary and make improvements to the network. Improvements should focus on reliability, streamlining, and reducing outage or downtime of equipment, systems, and networks

  • Support a variety of IT systems and deploy commercial of the shelf (COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools. Additionally, the contractor shall be familiar with elements, infrastructure, and service capabilities of the Defense Information Systems network (DISA). The contractor shall have a

  • Manage the system vulnerability identification and resolution process in order to support network accreditation process.


  • Bachelor’s degree in a related IT field

  • Knowledge of Computer Systems Administration

  • Extensive router and switch management experience of least 5 years

  • Minimum of 10 years of system administrator experience to include the operation of Microsoft Server Systems to include Exchange, SharePoint and SQL Server.

  • Cisco products to include but not limited to 3560 switches, routers, and ASA Firewalls and intrusion prevention systems (IPS).

  • Understanding of VMware Virtualization Technology with a proven track record of operating a VMware environment for more than 3 years.

  • Experience using the latest version of the following: Microsoft Operating Systems; Microsoft Office; Microsoft SharePoint; .NET; MS SQL Server; VMWARE, VCenter, ESX 5.0 and Above; MS active Directory Admin; Cisco products to include but not limited to 3560 switches, routers, and ASA Firewalls and intrusion prevention systems (IPS).

  • Must be motivated, self-driven team player who can interact well with others and advise/consult with other team members on related issues

  • Must have excellent written and verbal English communication skills.

  • Good organizational skills and attention to detail.

  • Will be required to undergo and pass applicable background checks.

  • In accordance with DoD 8570.01 and DoDD 8140.01 “Cyberspace Workforce Management” ; Candidate must meet the Information Assurance Technician (IAT) Level II requirements by having one of the following certifications: GSEC, Security+ CE, SSCP, CCNA-Sec, Cissp, Cisa, CASP, GCIH, GSEC, or GCED)

MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off.

Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.