Omni Hotels Room Service Dispatcher in San Antonio, Texas


La Mansion del Rio

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.

Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Job Description

To properly take all guests’ R/S orders, communicate them to other servers and work to expedite their service. To properly perform all control and revenue related paperwork.


  • Must follow all MOS or Forbes standards

  • Responsible for answering the phone within three rings

  • Take orders for guests and using last names at least three times during interaction

  • Knowledge on ways to upsell/suggestive sell

  • Inform the guest about specials in restaurant

  • Give the approximate time of delivery for the order

  • Prepare payment of checks

  • Knowledge of food menu and wine list and daily specials

  • Know and adhere to al liability laws

  • Print and distribute hotel reports

  • Charge all amenities and coffee orders according to SOP

  • Complete other duties assigned

  • Attend all designated staff meetings and training sessions

  • Assist server with set up and breakdown of trays when available

  • Communicate amenity issues to manager/concierge when necessary


  • Must have previous food and beverage experience in fine dining or hotel

  • Room Service experience is preferred

  • Must be able to work a flexible schedule including weekends and holidays

  • TABC and Food Handler certifications are required

  • Cash handling experience preferred

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Requisition ID2018-23559

of Openings1

Category (Portal Searching)Food & Beverage